About Storyofmyname

Storyofmy.nameis a series of personalised books that contain beautiful personalised stories. It is an amazingly simple, affordable and innovative way to create a self-made, personalised custom book, which is something kids AND their family really appreciate. Our books invite all children on a magical journey, full of charming characters who accompany them on an exciting adventure in colourful and amazing worlds.

Come and join us in this amazing adventure!


Who is the personalised book for?

We have different books suitable for all age ranges. From 0 to 8 years, our titles are the perfect books for smaller children and for little ones who are learning to read. Being such a special and personal children's product, it also makes the perfect gift for any occasion (baby showers, birthdays, christenings...) as it will be a keepsake for life.


What will the physical book I receive look like?

Each customised book is digitally printed with ecological ink. You can choose between different formats: matt, gloss, soft cover or hard cover. The number of pages and the size format depends on the book you choose. We invite you to have a look at our product catalogue on our website www.storyofmy.name. Inside each book description you will be able to see all the information regarding the specific book selected.


What languages are available?

Storyofmy.name is currently available in 6 languages. To see the book in your desired language, you can simply visit our website and select the language in the navigation menu at the top of the page. You can also modify the language of the book in the product preview review stage and you can even buy your books in several different languages in one order.


How much do the Storyofmy.name books cost?

As we are offering different books in our portfolio which are suitable for a range of groups, the prices might be different from one to another. We kindly invite you to have a look at our product portfolio page to find out more about the price of the book. If you have a promotional code, please keep in mind that it is not compatible with our cumulative discount policy, nor is it possible to apply more than one promotional code per order.



What is the delivery time for my personalised book? 

Do not forget that each book is personalised and there are no books in stock. Our books are produced and delivered from UK. The delivery time is approximately between 15 and 25 working days. If you have any questions regarding your order do not hesitate to contact us. Please kindly use our contact form or send us an email, and we will come back to you in less than 24 hours.


What forms of payment do you accept? Can I request an invoice for my order?

We accept payments with credit and debit cards on VISA, MasterCard and American Express. You will also find the option to pay via PayPal. The availability of different payment methods may vary depending on the country.

We do not include the invoice in the order, but for orders outside of the EU, the invoice is included for customs issues. If you have any questions, please use the contact form to reach us and we will be happy to help you.


How can I track my personalised book? 


When your personalised book has been printed, you will receive an email notification for the shipment of your order. Unfortunately, the delivery of your book does not include a tracking number. In case of questions or concerns, regarding the status of your personalized book, please do not hesitate to contact us.


What if I made a mistake during the purchase process?


If you have made a mistake while selecting the character or while writing the name or personal dedication, you have 20 hours after the completion of your purchase to communicate your mistake to us. After this time, we will not be able to make any changes or returns. If you have questions or concerns regarding the status of your personalised book, please do not hesitate to contact us.


Can I request a refund or cancellation on my personalised book?

Hopefully there will not be a time or circumstance where you would like to cancel the order of your personalized book. However, you can cancel it in the following situations:


1 - In the first 20 hours after the confirmation of your order

2 - If we were unable to deliver your order in a period of 35 days after your order, you have the right to request a refund.

3 - In the case of defective products, as soon as you have discovered the damage (inspecting the product as soon as possible after the delivery, and in no case more than 14 days after receipt of the product). Notifications that request a refund should be notified by email, along with photographic evidence or any damage.



For more information about our refund policy and cancellation you can consult our section: Terms and conditions

If you have made a mistake while selecting the character, inserting the name, your special date, or adding your personal dedication, you have 20 hours after the completion of your purchase to communicate this to us. After this time, we will not be able to make any changes or returns.


Come and join us in an amazing adventure!


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