Privacy Policy


The website is owned by The Story Tailors, S.L, with CIF: B-66606617, registered office at Gran de Gracia 15 1º1º, 08012 Barcelona.
Email contact: Telephone customer service (+44) 2081 334 102

Your privacy is very important for us. Accordingly, we have developed this Policy so that you can understand how we collect, use, communicate, disclose and make use of the personal information you provide us.

Before or at the time of collecting personal information, we will inform you through our legal texts about the treatments we will perform with your data in a completely transparent manner, which will be related to the order entrusted to us, in addition to the management, administration and any purpose that is not incompatible with the foregoing. Therefore, at the time of hiring or starting the business relationship with us, you must give your unqualified consent through the mandatory check in that assumes the assumption of legal texts. We collect personal information by legitimate and fair means and, where appropriate, with the knowledge or consent of the affected person. Personal data must be relevant to the purposes for which it is used, and, to the extent necessary for those purposes, it must be accurate, complete and up-to-date. We will protect personal information from reasonable security guarantees against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.         

What information do we collect?

When placing the order on our website, you will be asked to enter your name, email address and other identifying information. The information collected is used to process transactions and send periodic emails. (In the case of emails about products that we will market in the future, you always have the option of refusing these emails, at the time of contracting a product). Among the Personal Data classes that this platform collects, either directly or through third parties, are: Name, Last Name (s), Email Address, Address, Country, City, Zip Code, Geographic Position, Telephone Number, Sex, Business Name, Cookies and usage data.

The Personal Data may be provided by the User by their own will or it may be collected automatically during the use of this platform.

The refusal of the User to provide certain Personal Data or not to accept our legal texts, could make it impossible for this platform to provide its services.

The User assumes responsibility for the Personal Data of third parties published or shared through this platform and declares that he has the consent of said third parties to provide the Data to the Owner.

How do we protect visitor information?

We implement security measures when a user places an order, including the use of an SSL certificate. We do not store credit card information and we use a specialised provider on the payment gateway to handle transactions.

Data Protection

In accordance with the provisions of the European Regulation 2016/679 of April 27 (GDPR) of Personal Data (LOPD), we inform you that the personal data you provide us through our website or by sending emails, will be incorporated into an automated file owned by The Story Tailors, SL in order to manage, provide, expand and improve the services offered on the website, execute the contracts that are made through it, send survey forms, study the use of services by registered Users, sending updates of services, as well as to send you advertising and / or promotional information about the products and services offered by consenting to the user expressly registered in the sending of such information by any means, including those that arise in the future and especially mail and electronic mail, among others. If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time.

The consent of the registered User to receive, by electronic mail or equivalent electronic means, may be revoked by notification addressed to the following email address:  or through the ‘unsubscribe’ link in the promotional emails themselves. Likewise, the registered User has the possibility to access their personal data, and carry out the appropriate modifications in relation to them. In this sense, the registered user agrees to provide certain information in relation to their personal data, and keep the data provided to up to date. The Member may exercise their rights of access, rectification, cancellation and opposition, where applicable, limitation and portability, by sending a communication to the address included in this section. The registered User will respond, in any case, of the veracity of the facilitated data, reserving the right to exclude from the registered Services any Partner that has provided false data, without prejudice to the other actions that proceed in Law.

What is the purpose of the treatment of the data collected?

The relative data of the User is collected for the realisation and materialisation of the contract signed between the parties (delivery of the property), as well as for the following purposes: Statistics, Interaction with social networks and external platforms, Contact with the User, Contact Management and Message Sending, Payment Management, Registration and Authentication, Remarketing and Behavioural Targeting, Advertising, Performance Testing of Content and Functionalities (A/B testing), Hosting and Backend Infrastructure, Infrastructure Monitoring, Database Management of Users, Heat Mapping, Interaction with Live Chat Platforms, Location-Based Interactions, Management of Assistance and Contact Requests, Comment of Contents and Display Contents of External Platforms.

The user is advised to consult the Privacy Policy of each of the platforms through which personal data is collected, such as social networks or payment platforms.

Highlighted here, in a list format you can see our main treatments including:

- The periodically sent newsletter.

- Interaction within social networks and those that may exist in the future as well as sending information that may be of interest to the user (always bear in mind that in this context, networks have their own legal texts).

- Sending advertising emails of our future books or products, discounts and promotions, among others (the user can request the withdrawal at any time, and above all, has the possibility to provide refusal even at the time of the entering a contract with The Story Tailors, where the user has a check-in option which allows for the refusal of this option).

- Advertising content will also be sent to you through ordinary postal mail, and contents that are not incompatible, such as a Christmas card, which we have named here as an example.

- The system also sends you an email when it detects that the user has started the contractual process, but for different reasons has not completed it, such communication is through the email provided and is limited to the purpose alluded.

- Our website can make available, sporadically, a chat where users can interact (The Story Tailors, is not responsible for the statements made and may perform periodic checks on the contents, including voiding access at any time).

- The data of minors facilitated, that make it identifiable, it is understood that they are provided by the adult and therefore assumes the consent in the treatment and the necessary transfers for the contracted service and the responsibility of the sending of said data having obtained the necessary consents in your case, from third parties.


Personal Data Communications

We do not communicate the personal data of the User to third parties. However, we reserve the right to share the personal data we collect about the User with third parties under the circumstances detailed below.

We can communicate the personal data provided by the User to our suppliers and business partners who work on our behalf for the fulfilment of the contract subscribed with the User or to communicate with the User when making a purchase, in order to manage the sale, and to comply with the conditions of sale.

It is possible that due to the operations carried out there are other recipients of such data, such as our payment service providers or payment insurers, our freight transport providers and our business partners. The cession is also consented, where appropriate, to the entities with which we collaborate, at each moment, in order to improve the list of proposals for services or products, always seeking advantageous conditions for the user. Specifying the subscribed, the main assignments, are necessary for the completion of the subscribed contract and are carried out with the transport companies, which will carry the contracted product, and the printing presses, which will make the book contracted.

We also carry out a transfer of data to third commercial entities, either for our advertising shipments as well as those of the other commercial entities with which we collaborate. The acceptance of our legal texts implies giving consent to the assignments that we mention.

In the case of our business partners or entities with which we collaborate, if there was a cession, we warned them that they would always be related to those partners, the commercial sector they represent, and the treatments they perform, if applicable.

Also, we can communicate the personal data of the User to third parties, when required by law. In particular, in relation to investigations related to security or compliance with current law, to comply with legal provisions or orders or judicial and police procedures. Likewise, to protect the rights or property of our employees, subscribers and our services, as well as to investigate, avoid or initiate actions in relation to illegal activities, suspected fraud, situations that involve potential threats to the safety of any person, violations of the Terms of Service or the Privacy Policy or in any other way that the law allows. Finally, also as part of any corporate reorganisation process (as is the case of a merger, acquisition and / or sale of all, almost all or part of our assets), for the definitive transfer of your business or potential buyers and auditors.


Additional information on the collection of data and its treatment


Legal defence

The Personal Data of the User may be used for the legal defence of the Owner in trial or in the preliminary stages prior to a possible lawsuit derived from the abusive use by the User of this web page or related services.

The User is aware that the Holder may be required by public authorities in order to reveal Personal Data.


Additional information about the Personal Data of the User

In addition to the information contained in this privacy policy, this platform may provide the User with contextual information regarding specific services or the collection and processing of Personal Data.

System log and maintenance

For reasons related to operation and maintenance, this platform and any other third-party services that are used may collect a system Log, that is, files that record the interactions and may contain Personal Data, such as the User's IP address.


Information not contained in this privacy policy

Additional information on the collection and processing of Personal Data may be requested at any time from the company in charge of processing them.


Exercise of rights by the Data Holders

Users are informed that the personal data provided will be incorporated into various files, duly registered in the General Registry of Data Protection, of which the owner and responsible figure is The Story Tailors (CIF: B-66606617), with the registered office in C/Gran de Gracia 15, 1º-1ª, 08012 of Barcelona, ​​carrying out a mixed treatment in order to maintain the business relationship as well as to receive advertising information about all our services.

In accordance with what is established in the normative list of data protection, the user can exercise their rights of access, rectification, cancellation and opposition, in its case limitation and portability, directing a written communication to The Story Tailors, C/Gran de Gracia 15, 1º-1ª, 08012, Barcelona, ​​where you can prove your identity or email . The application must contain name, surname and photocopy of the ID of the interested party or its legal representative, as well as a document proving the representation, a request in which the application is made, address for the purposes of notifications, date and signature of the applicant and supporting documents of the request that you formulate. If the request does not meet the specified requirements, its correction will be required to proceed. Regarding the right of access, it will only be denied when the request does not meet the aforementioned requirements and no legitimate interest is accredited to that effect. No consideration will be required for the exercise of rights.

The owners to whom the Personal Data refers have the right to obtain at any time the confirmation that these have been stored by the Treatment Manager, to know their content and origin, to verify their accuracy or request that they be completed, cancelled, updated or rectified, to be anonymous or to block those Personal Data that are being treated in contravention of the laws, as well as to oppose their treatment for any legitimate reason. The requests must be sent to the company responsible for processing using the contact information indicated on this page.

Modification of this privacy policy

The Company reserves the right to modify this privacy policy at any time without prior notice. It is strongly recommended that you check this page frequently, taking as reference the date of the last modification indicated at the end. In the event that a User disagrees with any of the modifications made to this Policy, the User must cease using this platform and may request the Treatment Manager to delete their Personal Data. Unless otherwise indicated, the privacy policy in force at all times will apply to all Personal Data that the Treatment Manager has collected until then.

Legal information

Notice to European Users: this privacy statement has been drafted in compliance with the obligations set forth in Art. 10 of Directive 95/46 / EC, and in accordance with the provisions of Directive 2002/58 / EC, as amended by Directive 2009/136 / CE, regarding Cookies.



If you wish to contact us for any subject related to the privacy policy, please send us an email to the email address: .

Acceptance of the Cookies policy

By using the web portal of "The Story of my Name" the user accepts the use of Cookies and consents to the processing of information about himself in the manner and for the purposes indicated below. However, "The Story of my Name" shows information about its Cookies policy at the top of the main page of the Web Portal at each session in order to make Users aware of it.


Concept of Cookies

"The Story of my Name" informs you that Cookies are files that web pages can download to your computer each time you access a web page, created with the purpose of helping the web portal to analyse the use made by Users of that web portal, which can be updated or recovered by the entity responsible for its installation.

These files allow you to store amounts of data on the user's computer that can range from a few kilobytes to several megabytes.

Cookies are tools that have an essential role for the provision of Information Society Services because they serve so that a web page can store and retrieve information about the browsing habits of Web Users or their team and depending on the information obtained can be used to recognize the User and improve the services.

Types of Cookies

A classification is made of the different cookies that exist according to a series of categories. It is necessary to keep in mind that the same Cookie can be included in more than one category.

According to the entity that manages the domain from which Cookies are sent and that deals with the data obtained, Cookies can be:

• Own cookies are those that are sent to the user's computer from a computer or domain managed by the editor itself and from which the service requested by the User is provided.

• Third party cookies are those that are sent to the user's computer from a computer or domain that is not managed by the publisher and from which the service requested by the user is provided.

According to the period of time that the cookies are stored in the computers / browsers of the users, a distinction is made between:

• Session cookies are those that are designed to collect and store your browsing data while the user accesses a web portal. They are accustomed to using it to store information that only interests to keep providing the service requested by the user in a single occasion.

• Persistent cookies are a type of cookies in which the data is stored in the user's computer and can be accessed and processed for a period of time defined by the person responsible for the cookie, which can range from a few minutes to several years.

In consideration of the purpose with which the data obtained are processed, the cookies are classified as follows:

  • Necessary cookies and web beacons: These cookies or other identificators are used for activities that are strictly necessary to manage and provide the service you have requested from us and, therefore, they do not require consent.
  • Functional cookies and web beacons: These allow us to offer a quality experience, as they memorise your viewing preferences, search history and possible connections to your browsing.
  • Statistical cookies and web beacons: These allow us to evaluate our audience and establish user statistics in order to improve on our service quality.
  • Advertising cookies and web beacons: These allow us to offer you content, service and adverts adapted to your profile and your browsing and search history.
  • Analytical cookies and web beacons: These allow us to collect anonymous information in a standard format related to our users' browsing history and behaviour patterns.

In any case, we must bear in mind that the same cookie can have more than one purpose.

Cookies Used in the web portal "The Story of my Name":

A) Third party cookies:

1. Google Analytics

The web portal "The Story of my Name" uses Google Analytics, an analytical service of web portals provided by Google, Inc., which allows the measurement and analysis of navigation on web pages. According to the previous typology, they are analysis cookies.

Google Inc. is a Delaware company headquartered at Gordon House, Barrow Street, Dublin 4, Ireland ("Google").

"The Story of my Name" uses Google Analytics cookies, which are text files that are located on your computer as a user of this Website, because they allow us and help us to analyse the use that users make on the Website.

"The Story of my Name" through Google Analytics web analytics obtains information related to Nº. of users accessing the Web, the windows visited, the frequency and repetition of visits, the duration of visits, the browser used, the operator providing the service, the language, the terminal used, or the city which is assigned its IP address. Information that enables a better and more appropriate service by this web portal. The information generated by the Cookie on the use of the website (including its IP address) will be directly transmitted and archived by Google on the servers of the United States.

In your browser you can see the following 4 Cookies of the Google Analytics service used by "The Story of my Name", called:

"_utma": Session cookie that allows to monitor the activity carried out in the web portal "The Story of my Name" by the Users.

"_utmb": Persistent Cookie with expiration at 2 years, which collects standard registration information and data on the habits of the Users of the Web Portal "The Story of my Name" anonymously.

"_utmc": session cookie that will disappear from the user's computer such a good point ends the session in the web portal "The Story of my Name".

"_utmc": Persistent cookie expires 6 months after accessing the "The Story of my Name" web portal.

Google will use this information on behalf of "The Story of my Name" in order to track the use of the web portal "The Story of my Name", compiling reports on the activity of the web portal and providing other services related to the activity of the Website and the use of the Internet.

"The Story of my Name" and Google may only transmit this information to third parties when required by law, or when these third parties process the information on behalf of Google.

Neither "The Story of my Name" nor Google will associate your IP address with any other data they have.

2. Advertising cookies from Google and

By accessing the Website, you can download cookies associated with the domain (NID) and (NID and PREF). These cookies may be downloaded because they are linked to some Google products and services used by this web portal. In the same respect, Google informs that it uses these advertising cookies "... to be able to personalise the ads that are shown in its services, such as Google Search".

In the case of clicking on the button to accept the cookies policy and after making a navigation through this web Portal, third-party advertising cookies may also be downloaded under the domain of



Company for advertising purposes

"id": Persistent cookie with expiration after 6 months



We use cookies to use them on Facebook for advertising purposes according to customer preferences

"act", "c_user", "csm", "fr", "p", "presence", "s", "xs": persistent cookie with expiration after 6 months.


4. Zopim

Cookie to be able to attend the chat users in a more personalised way.

"_cfduid": Persistent cookie expiring after 6 months.

B) Our own Cookies

book: Contains complete information of the selected book

booktailors: Unique session identifier

character_selection: Character selection

id_product: Identification of selected product

isFlipbookCreated: Allows the preview of the book to be shown

is_error: If there have been errors

language: Language

language_chat: Language of the chat

name: Child's name to configure the book

selected_character: selected character

selectedgenderradioId: selected character number


How to modify the configuration of Cookies

"The Story of my Name" informs the User that, at any time, he / she can refuse the use of Cookies by selecting the appropriate configuration of his / her browser, but he / she must know that if he / she does so, he / she may not be able to use the full functionality of this website.

Here we indicate how to search, block or delete a Cookie, although the process may vary depending on the browser version:

Chrome, instructions:

Explorer, instructions:

Firefox, instructions:

Safari, instructions:

I could find more information about it or disable the use of Google Analytics Cookies at

Google Chrome

Go to Settings or Preferences through the File menu or by clicking on the personalisation icon that appears on the top right.

Click on the option Show advanced settings.

Go to Privacy> Content settings.

Select All cookies and site data.

A list with all the cookies ordered by domain will be displayed. You can search the cookies of a certain domain by entering the address partially or completely in the Search cookies field.

Once this filter is done, one or several lines with the cookies of the requested web appear on the screen. Then you must select them to eliminate them.


Internet Explorer

Go to Tools, Internet Options.

Click on Privacy.

Move the bar to adjust the level of privacy you want.


Go to Options or Preferences (depending on your operating system).

Click on Privacy.

In the History choose Use custom settings for the history.

Next you will see the option Accept cookies, you can activate or deactivate it according to your preferences.


Safari (iOS)

Go to Settings, and then Safari.

Go to Privacy and Security, you will see the option Block cookies where you can adjust the type of blocking you want to perform.


Safari (OSX)

Go to Preferences, and then to Privacy.

In this section you will see the option Block Cookies where you can adjust the type of blocking you want to perform.



Run the browser and press the Menu key, then Settings.

Go to Security and Privacy, you will see the option Accept Cookies where you can activate or deactivate the box.


Windows Phone

It may vary depending on the browser version:

Run the browser and press the Menu key, then Settings.

Go to Security and Privacy, you will see the option Accept cookies where you can activate or deactivate the box.

Last revision: 25/02/2019


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