We want your experience with Storyofmy.name to be perfect, so all of our products come with our Storyofmy.name satisfaction guarantee. If your book arrives damaged, we will remake your item for free. This applies to any manufacturer defect, error caused by our printer, or damage while in transit.

Our goal is to ensure all personalised gifts you create at Storyofmy.name are perfect for your child. Please remember to inspect your order upon receipt. Don't hesitate to contact Costumer Support for assistance in any item that arrives damaged or defective.